- Chief Adviser Muhammad Yunus urges police to implement an online FIR system across Bangladesh.
- Proposes a dedicated helpline, similar to 999, for filing complaints.
- Aims to simplify the current cumbersome process of lodging complaints.
- Emphasizes the need for a call center to assist with online filings.
- Seeks to enhance accessibility and efficiency in the justice system.
In a high-level meeting at the state guesthouse Jamuna on February 3, 2025, Chief Adviser Professor Muhammad Yunus directed the Bangladesh Police to implement an online system for filing First Information Reports (FIRs) nationwide. Home Adviser Lieutenant General (retd) Jahangir Alam Chowdhury, Special Assistant to the Chief Adviser Khuda Baksh Chowdhury, and Home Secretary Nasimul Gani were present at the meeting.
Currently, individuals must visit their nearest police station in person to file an FIR, a process that is often cumbersome and has potential for misuse. To address these challenges, Prof. Yunus proposed establishing a dedicated helpline, similar to the existing 999 emergency number, to enable complainants to file FIRs from anywhere in the country.
Making Crime Reporting Easier
People must visit a police station to file a report under the current system. This process takes time, involves paperwork, and sometimes leads to abuse. Many, especially in rural areas, struggle to access law enforcement. These challenges make seeking justice difficult for many victims.
Reports from Transparency International Bangladesh (TIB) show that some complainants face harassment or unnecessary delays. This discourages people from reporting crimes, causing many incidents to go unrecorded. Authorities plan to introduce an online FIR system to remove these obstacles and make the process more efficient.
To improve accessibility, Prof. Yunus suggested launching a helpline for online FIRs. This number would work like 999, allowing people to file reports over the phone or through an online portal. This system would make crime reporting easier for everyone.
He also instructed the Inspector General of Police (IGP) to set up a dedicated call center. This center would help those facing issues while filing online reports and provide real-time updates on cases. With this system, authorities aim to ensure transparency and prevent complaints from being ignored.
How the Online FIR System Will Benefit Citizens
The implementation of an online FIR system aims to:
- Reduce the physical hassle of visiting police stations.
- Ensure a faster and more efficient complaint registration process.
- Minimize the risk of harassment or undue delays.
- Provide an accessible option for rural and differently-abled citizens.
- Increase transparency and accountability within law enforcement.
Globally, many countries have adopted digital policing methods, with online complaint systems proving effective in improving crime reporting and law enforcement efficiency. Bangladesh’s proposed digital FIR system aligns with international best practices.
Implementation and Potential Challenges
The success of this initiative will depend on several factors, including:
- Technical Infrastructure: A secure and user-friendly digital platform must be developed.
- Public Awareness: Citizens need education on how to use the system effectively.
- Cybersecurity Measures: The system must be protected against cyber threats and data breaches.
- Training for Law Enforcement: Police officers must be trained to handle digital complaints efficiently.
Experts have emphasized that a well-structured rollout plan will be essential to overcoming these challenges. Pilot projects in select districts may help refine the system before a nationwide launch.
A Big Step Toward a Smarter Justice System
Chief Adviser Prof. Muhammad Yunus wants to bring an online case filing system to Bangladesh. This move aims to modernize law enforcement and improve access to justice. A digital approach will make the process faster, smoother, and more transparent for everyone.
If done right, this system could change how people report crimes. It would remove barriers and make justice available to all, no matter where they live. This initiative promises a more efficient and fair legal process for every citizen.